Our client is A Composite Insurance Firm.

Responsibilities :

Ÿ Manage and oversee the daily operations of Customer Services Department

Ÿ Drive and lead the teams to enhance operation efficiency, customer services quality and service level

Ÿ Manage and lead the teams to ensure smooth workflow and streamline the work process

Ÿ Solid foundation in complaint handling and customer care approaches in order to increase and maintain the overall customer satisfaction.

Ÿ Monitor the performance index of call centre and repair service to maintain a high standard of service level as well as provide regular reports for management review

Ÿ Identify the departmental training needs and monitor the effectiveness of training programmes to align with business goals and strategies

Ÿ Establish the best customer services practices for the teams to excel the current service standard

Ÿ Implement new initiatives proactively to better measure the customer services performance and identify areas for improvement of the designated areas

Requirements:

Ÿ University graduate

Ÿ Minimum 10 years of solid customer service (preferably with insurance products), of which at least 5 years at managerial level supervising a sizable team

Ÿ Be proactive, creative and mature with strong political awareness, good communication and interpersonal skills

Ÿ Possess excellent leadership, people management and problem solving skills with proven track record in a leading multi-function team

Ÿ Be strategic, forward thinking, customer focused and result-oriented

Ÿ Ability to work under pressure and with people at all levels

Ÿ Be strong and effective at resources planning

Ÿ Excellent oral and written communication and presentation skills in English and Chinese

Ÿ Proficiency in Microsoft Word / Excel / PowerPoint / Outlook and Chinese Word Processing

Interested parties, please send your CV in MS Word format with an indication on present and expected salary to Mr. Lee via email at alee@wwhcc.com, thanks!