Our Client is A Big-4 Consulting Firm 

Responsibilities:

• Build true partnership models with client
• Formulate and drive Omni-channel Customer journey strategies to achieve business objectives that improve customer relations and brand loyalty
• Lead projects and tasks related to customer journey transformation and operation efficiency to achieve service excellence
• Ability to Develop and manage the Customer Experience framework, strategizing the consumer process and journey.
• Work with key stakeholders across the Firm’s practices to drive its growth strategy over the next five years and beyond
• Lead execution teams with a focus on delivering excellence to ensure a high proportion of repeat and follow-on business
• Play a key role in all aspects of practice development including internal and external recruitment, developing coaching and managing team members to elevate performance levels across the team, client account management, solutions and capability enhancement, and driving a culture of operational excellence and quality in client service
• Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience
• Experience in leading and implementing Sales & Marketing Solution and Product Portfolio and Development Solution are preferred
• Lead team members to liaise with stakeholders to ensure all projects and tasks are effectively managed

Requirements:

• Ability to manage complex sales and delivery processes in the consulting environment, taking a mid- to long term view to develop ongoing relationships and pipeline
• Credibility to deliver on complex large-scale programs, bringing full experience of winning and delivering projects in a relevant space
• Ability to work across a diverse client portfolio often involving a diverse network of stakeholders and investors
• Customer oriented with excellent negotiation and influencing skills
• Excellent knowledge in business and strong analytical and decision-making skills
• Deep understanding of the complexities of delivering large assignments, and a proven track record of overcoming associated challenges

Interested parties, please send your CV in MS Word format with an indication on present and expected salary to Mr. Lee via email at alee@wwhcc.com, thanks!